The business of Information Technology (IT) has a complexity problem.
As a domain IT requires deeply specialized skills, the language of IT is arcane and business needs require multiple levels of translation and interpretation before being implemented as systems. This conceptual complexity creates a significant barrier between business and IT leadership. But there’s a bigger problem: The most complex issue facing IT today is technology itself.
The IT infrastructure of most reasonably sized businesses is a horrendous cats cradle of interconnection and information flow between multiple aging systems that were never designed to work together and yet the emergence of horizontally integrated – and increasingly globally distributed – business processes demands and depends on the friction free flow of information.
Time-to-Value is perhaps the most important metric in today’s dynamic, competitive service-led economy but against this measure most corporate IT organizations fail miserably. The requirement for IT to keep pace with the speed of business has never been greater but the ugly reality for most CIOs is that the complexity of their IT infrastructures is overwhelming and an increasing percentage of IT budgets is now spent on maintaining and integrating aging legacy systems rather than delivering new value to the business.
No wonder most CEOs are skeptical about the strategic value of IT.Continue reading →

